FAQ

Here are some handy FREQUENTLY ASKED QUESTIONS that will assist you with all things RA’RA Lashes.

If you can’t find the information you’re after, please get in contact at raralashes@therarastudio.com

Are the products you use at RA`RA Studio available through RA`RA Lashes?

Absofrickenlutely! Everything the team uses at the RA’RA Studio to create our lash looks are available through RA’RA Lashes.
 

Am I able to brows/purchase products directly from RA`RA Studio?

Not at this time. We are busy bees lashing, styling, packing orders + do not have a retail display or payment facility at the studio. Please place your order online if wishing to Collect
 

How do I use/store/apply a particular product?

If you require further hints and tips to using our products then what is outlined on the individual product pages, please don`t hesitate to get in contact at raralashes@therarastudio.com and we`ll give as much guidance as we can on how to best work with that item the RA`RA way
 

When will a product be back in stock?

RA’RA will always try to ensure we have all products available to you at your convenience. However, due to the variable nature of importing and manufacturing, we can become out of stock from time to time. We endeavor to have all items available as soon as possible and to ensure you don`t miss out upon return of stock, please select PRE-ORDER on your item so you can be prioritized once items have landed.

Can I pick up my order?

Sure can! Collection is available from RA’RA Studio – 2/203 West Coast Highway, Scarborough W.A 6019 from Monday – Friday between 9.00am – 4.00pm. Collection available 24hrs post order being placed. If require order urgently, please contact RA’RA Studio on 0423 587 247 and we`ll be as accommodating as possible to get you lashing as soon as possible Simply select COLLECTION at checkout of your order

When will my order be dispatched?

Please see Delivery Page for all shipping + dispatch details

Can you track my order?

Upon shipping your order, you will receive a confirmation email including tracking number and link to trace your parcel. Due to the high volume of orders being processed we politely ask you refer to the online tracking to see how soon before you receive your RA’RA products. If tracking is unclear or your experiencing a delay that our postal carrier can not address, please get in contact at raralashes@therarastudio.com and we`ll assist as best we can.

How does your return system work?

Please visit the Returns Page for full details on our Return Policy.

WheRE CAN I READ YOUR FULL POLICIES?

Right here. Happy reading!

LASH FACTS Q

Can I use premade lashes if I`ve only been trained in classic extensions?

Absolutely! Using Premade Lashes is the perfect transition and introduction into the volume lash world without having formal training. You can perform an application of premade lashes in the same time as a classic application and the technique is performed exactly the same.